Frequently Asked Questions
Everything you need to know about Monogram Coffee's premium beans and delivery.
How fresh is the coffee when it ships?
We roast our beans in small batches multiple times a week. Your order is typically roasted within 24–48 hours of shipment to ensure maximum freshness and flavor peak upon arrival.
Do you offer international shipping?
Yes, we ship our specialty coffee worldwide. Shipping rates and delivery times vary by destination and are calculated at checkout based on the weight of your order.
Can I modify or cancel my subscription?
Absolutely. You can pause, skip, or cancel your coffee subscription at any time through your account portal. Changes must be made at least 24 hours before your next scheduled roast date.
What is your return policy for coffee beans?
As coffee is a perishable food product, we do not accept returns on roasted beans. However, if there is an issue with your order or you are unsatisfied with the quality, please contact us within 14 days for a resolution.
Do you provide grind services for your coffee?
While we recommend grinding whole beans fresh for the best experience, we can grind your coffee for drip, espresso, or French press. Simply select your preferred grind size on the product page before adding to your cart.
How should I store my coffee beans?
To maintain freshness, store your beans in a cool, dark place in an airtight container. Avoid the refrigerator or freezer, as moisture and odors can negatively impact the delicate flavor profiles.